On The Go Dress Hire

ABOUT

On the Go is a boutique designer dress hire located in Newcastle, NSW. We believe that every woman deserves the opportunity to look good and feel even better! Therefore, we stock quality, designer pieces available to hire for every occasion. Think birthdays, races, weddings, cocktail events, formals  and more. 

We provide our customers with an effortless hire process. That is why we offer a local service within the Newcastle area as well as paid express post to all other Australian capital cities and regional areas. 

We are your go-to for every occasion!

FAQ

  1. Browse our collection
  2. Choose your outfit
  3. Select your dates
  4. Proceed to checkout
  5. Select a delivery method
  6. Receive your item on the first day of your hire period
  7. Wear your outfit
  8. Return your item on the last day of your hire period

For Newcastle Gals:

We offer a pick up/try on option, located in Newcastle CBD. We include a complimentary pre-paid express satchel for an effortless return. Simply post this via a yellow Australia Post box on the last day of your hire period. 

For Non-Newcastle Gals:

We offer express delivery with Australia Post to all other Australian capital cities and regional areas. A pre-paid express satchel is included for an effortless return. Simply post this via a yellow Australia Post box on the last day of your hire period. 

The hire period for all items at On the Go is 4 days. Most commonly, this will be Friday – Monday.

A $50 bond is requested on all bookings as a form of financial protection in the case of a breach of our Terms and Conditions.

On the basis that an item is returned on the last day of your hire period and is in the same condition as it was upon delivery, then 100% of the bond will be refunded back to your original payment method.

For Newcastle Gals: Order by 5pm Thursday for a Friday delivery.

For Non-Newcastle Gals: Order by 12pm Wednesday for a Friday delivery.

We suggest placing your order as early as possible to avoid disappointment. 

*Please Note: Australia Post are currently experiencing delays as a result of COVID-19. On The Go Hire is not to be held accountable if a delivery is not met due to these conditions. Refer to our Terms and Conditions for more information *

Our order system is based on availability. Most of our bookings are weekend hire’s, however if your preferred outfit is available for a 4-day hire mid-week then you certainly can!

If you are unsure of an item’s availability or have further questions, please contact us at lara@onthegohire.com.a

No! Our hire price is inclusive of professional dry cleaning. Therefore, simply wear your item, pop it in its return satchel and post. We will look after the rest!

Please do not try and clean at home. This may lead to more harm than good and will result in damage fees. Refer to our Terms and Conditions for more information. 

We understand accidents happen! However, in the unlikely event that you damage an item, let us know ASAP. Please send an email to lara@onthegohire.com.au with a brief description of the damage and an image to show its extent.

Upon return, we will assess the item along with our seamstress, Design by B.

  • If the cost of repair is quoted below $50, it will be covered by your bond.
  • If the cost of repair is quoted above $50, it will be the responsibility of the customer to pay the difference.
  • If the item is deemed beyond repair then it is the responsibility of the customer to pay the full RRP of the garment, as listed on our website.

Due to our business model, we are unable to offer refunds of the hire cost.

However, we offer a 100% refund on all bonds paid. This is on the basis that your item is returned on the final day of your hire period and is in the same condition as it was upon delivery. Please refer to our Terms and Conditions for more information. 

We do ! 

If you reside in the Newcastle area please contact lara@onthegohire.com.au or reach out to us on Instagram or Facebook to schedule an appointment.